Where do I start?

You can email, call, text or submit a message through the contact form here to request further information and/or arrange an introductory consultation. This is an opportunity for us to meet in your home to discuss my services and your dogs individual needs, it also includes a short trial walk. The consultation is free and is required before services can begin.  

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How many dogs do you walk at once?  

I currently offer solo dog walking, however if you have more than one dog in your household I am more than happy to walk them at the same time.

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Can I specify a particular time for my dog to be walked?

You can request a dog walk anytime during my opening hours 8am - 6pm Monday to Friday.  Some times are busier than others so some flexibility around exact times is appreciated

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What areas do you cover?

My services are available in the following areas; Ingbirchworth, Penistone, Silkstone, Gunthwaite, Upper Denby, Denby Dale, Scissett, Clayton West, Skelmanthorpe, Shelley, Shepley, New Mill, Holmfirth, Birdsedge and Upper Cumberworth. All areas are within a fifteen minute drive of my home in Ingbirchworth.

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What is your cancellation policy?

Life happens and schedules change, please give 24 hours notice if you do not require your scheduled visit.  Late cancellations will be charged at the usual rate.

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What about last minute requests?

I make every effort to accommodate last minute requests

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Can I just have occasional walks?

Yes, your requirements can be discussed during your initial consultation   

 

Are you always my dog walker?

Yes, I'm Jane and I walk your dog(s), building a trusting relationship with you and your dog is very important

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What if my dog gets wet or dirty?

 As I walk in all weathers there may be times when your dog gets wet and/or muddy.  All dogs are towel dried and have their paws wiped before re-entering the home.

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My dog can be aggressive with other dogs/people can I still book your services?

This can be discussed at your consultation, however I do reserve the right to refuse to walk your dog if I have concerns about safety

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How will I know how my dog has been during their walk/visit? 

If you are happy for your dog to appear in social media posts you will be able to see what they have been up to on their walk  through Instagram. Alternatively you can request a comment card which will be completed following your dogs walk and left at your home. 

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What if my dog is injured or becomes unwell while out walking?

In the unlikely event that your dog is injured or becomes unwell I will contact you immediately to discuss the situation.  In the case of an emergency your dog will be transported to their vets/nearest vet for treatment.  For your reassurance I am fully qualified in Canine First Aid and carry a first aid kit with me during walks.

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Do you use social media?

Yes, I have instagram, facebook and twitter pages however your dog will only ever appear in posts if you have given your written consent.  

 

 Are you insured?

Yes, I am fully insured

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Are you DBS checked?

Yes, I have completed an enhanced DBS check

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Do I need to be at home when you pick up and drop off my dog?

No, a key can be provided to enable me to collect and drop of your dog while you’re not at home. 

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Do you have a key policy?

Yes, all keys are numbered (no name/address details) and kept in a secure safe. 

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How do you handle payments?

You will receive an invoice at the end of every week via email or hard copy if you prefer.  Invoices should be settled within 5 working days via secure online payment, PayPal or cash.

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You can read Jane Walks Dogs' Term and Conditions here

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